To receive a full refund (minus the shipping charge), the jewellery or crystals must be returned in its original packaging, and in the same condition in which it was received within 7 days of you receiving your order. Do not throw the packaging away until you're sure you want to keep the jewellery. Please do not wear the jewellery if you intend to return it. We cannot resell jewellery that has already been used. We are unable to accept any returns for earrings due to hygiene reasons. If you have bought earrings with a set then the set also cannot be returned.
- Please Note : All Bespoke/Custom made orders (Personal Requests) refunds will not be given for bespoke items as they cannot be resold as normal stock as its custom made to suit your requirements.
- Custom Made Means : Any item where the colours of the Crystals – Pearls – Seed beads etc have been changed from what is shown on the web, this also includes where the size has been changed at your request, smaller or bigger.
Exchange Items
**Any items sent back for exchange (except faulty, incorrect goods), there will be a charge for the postage for the re-delivery of your items as per our shipping rates**
Please Note : For crystals, we will not exchange or give a refund, if you have cut or opened the sealed plastic bag or the Swarovski factory packets which contains the crystals (The packet or plastic bag has the details of article, size and quantity on it) or if the crystals are damaged in transit back to us. (Click here)
How To Send Items Back :
You are responsible for both the postage and the goods when returning items to us. We suggest that you please send back all jewellery via Royal Mails Special Delivery Service, for crystal scatter, if the items that you need to send back & the value is not over £36 please send back by Recorded delivery (Jewellery will not be insured with Recorded Delivery) if the value of crystal order is more than £36 please send back via Royal Mails Special Delivery service as the items will then be insured should they get lost or damaged , and you will also have proof of posting, please be aware that we cannot give a refund if we do not receive your parcel.
When you return the items to us, please use bubble wrap for crystals and for jewellery, please make sure that jewellery had been pack well to avoid any damage from transit.
If the jewellery or crystals are damaged when on their returned to us, this means no refund will be given or offered, if they are in arrived good condition we will then credit your account within 2 working days.
If you paid via Nochex, we will refund your money back in to Nochex, If you paid via Paypal, we will refund your money back in to Paypal
